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Shipping
Restrictions:
It is the responsibility of our customers to make
sure that they are allowed to import nutritional
supplements from the U.S. If the Customs in
your country returns your order to us, either because you
did not have the permission to import such supplements or
because such supplements are banned in your country, we
will refund to your credit card your total minus
twice your shipping charge (as we must pay
our carrier the same shipping charge to return your order
back to us), 20 percent of the
value of your order as the re-stocking fee, and any
other charges incurred, such as quarantine fees or
warehousing fees assessed by the customs in your country
. For example, if you ordered $100.00 worth of
vitamins, and your shipping charge is $20.00, for a total
of $120.00, once your order is returned to us, your
account will be credited $60.00. Once again, please check
with your country's customs officials to make sure you are
allowed to import nutritional supplements from the U.S.
Problem-Free
Countries: Currently,
as of December 2002, we have not encountered any
customs-related problems in regards to shipments going to:
Hong
Kong, Ireland, Japan,
Kuwait, Saudi Arabia, Singapore,
Switzerland and U.K.
Difficult
Countries: We have had frequent problems
in regards to orders shipped to:
 | Canada (check http://www.hc-sc.gc.ca/ for
for a list of the restrictions)
| Australia and New Zealand: delays
and unnecessary extra charges by Customs.
| Israel: Our
customers have been having problems receiving their
order using DHL or Airborne, and as a result, we
use Express Post Office Mail for orders shipped to
Israel.
| Taiwan: Import
permission is required , or else the
Customs will return your order. And even
though it is returned, they will still bill you for
import duty.
| Europe (except for
Ireland, U.K. Switzerland, and
"usually" Netherlands ): Almost all
nutritional supplements are considered drugs, and will
be returned by Customs. A special note to our
valued customers ordering from Germany, Norway,
Denmark, Sweden and Netherlands: Please do
not order HGH(GHR), as your order will not
be shipped out. If you are a Doctor or
Pharmacist, and you have special permission to import
nutritional supplements, please fax your documents to
us prior or after placing your order, as this will
expedite the delivery of your order. Fax number:
801-340-8579. Lately, we have not had any problems
with orders going to Netherlands.
| Shipping suggestions for
customers ordering from Austria, France, Germany:
If you have a relative or friend in Ireland,
U.K., or Switzerland, you may fill out the shipping
section with their name and address, and fill out the
billing section with your name and address. We will
ship your order to them. Later on, you can make some
arrangement with them to receive your order. |
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